Hello All.

I have recently hired a new salon manager to help organize my salon and to increase sales revenue etc. I often give away many free services as I like to take care of my devoted clientele, such as bang triming (without a haircut), eye brow coloring etc. My manager has suggested charging our clients for these services, even for using color depositing shampoo as a refresher (Artec). My clients are used to having this done as a courtesy but in reality, all of these little things add up and at the end of the day it's money coming out of my pocket since I am purchasing extra shampoo or product.

My question is, do I tell the clients before hand now that if we use this shampoo (or whatever the service is) it will be x amount of dollars or should I tell them while they pay? Or, should I not charge at all for these services? This is in regards to if a client comes in for a blowout or a cut (not a color service)

It seems a bit tacky to offer the service and then say... "For $2 dollars I can use this shampoo if you'd like to refresh your color". I mean, it's only $2 but some clients like to know what they're being charged down to the penny.

Any suggestions or past experiences you'd like to share?

Thank you for you help!